FAQs

 

ORDERING

How do I order online?

Ordering online is simple and secure at snhoneyhouse.com. From the shop section of our website, click on your selections to add them to your shopping basket. If a product is currently unavailable, call us at +65 6333 6398 or email us at customerservice@honeyhouse.com to check on availability. 

We accept Paypal. When you place an order, the payment information you provide is encrypted using security technology, then sent electronically and processed immediately. After ordering online, you will receive an email confirming your order.

How can I check my order status?

Member can either email orders@snhoneyhouse.com or call our hotline at +65 6333 6398 to enquire.

What is the earliest time i can have my items delivered?

Standard delivery will be within 2 to 3 days. An additional charge will be imposed for next working day delivery (order received after 12pm is considered next day order).

Can my order be shipped overseas?

Currently we do not provide overseas shipping if purchase through this E-Commerce system. However, this can be arranged via email order. Please send enquiry to orders@snhoneyhouse.com.

PRODUCTS

Does honey expires?

Honey will never expire. It was reported that archaeologist found honey that is over 3,000 years old and still taste as good as new honey. However the quality of the honey will be influenced by the physical and chemical changes during storages; hence it will darken, harden or crystallize over time. Thus, "Best before Dates" on honey buckets indicating honey shelf life do not seem to be very important after all. 

What is raw honey?

Raw honey is honey that has never been through heating process prior to bottling.

Can my child consume honey?

Yes. But not for infants less that the age of 1.

How should I store my honey?

Honey should be stored in room temperature, in a cool and dry place.

Can I use a metal spoon?

Yes. In the honey processing factory, stainless steel equipments are used to handle honey. Consumers just have to make sure that the spoon is a stainless steel spoon without rust or cracks that might expose the rust that lead to reaction on the honey.

How should I dissolve my honey?

Honey can be dissolved in either room or warm temperature.

OTHER ENQUIRIES

Can I customize a gift hamper?

Yes. Honey House provides customization of gift hampers for occasions. From weddings day to teacher's day to valentine's or even visiting a patient, Honey House will customize your preferred gift hamper. Customer can choose to call or email us with regards to the budget of gift hamper.

Can I order products in bulk?

Yes. Customers can choose to call or email us with regards to bulk prices.

How do I recover my password?

Step 1 of 6: Click on login at the top right corner.

Step 2 of 6: At the sign in page, click on Forget Your Password?

Step 3 of 6: Enter your email address and click submit button.

Stpe 4 of 6: An email will be sent to your email address, kindly check your inbox/spam/junk box.

Stpe 5 of 6: In the email, click reset password button.

Stpe 6 of 6: You will be directed to Honey House website to enter your New Password.